White water damage is the least toxic type of water damage. Typically, this type of damage occurs when pipes burst or sinks and bathtubs overflow. Since it’s sewage- and chemical-free, this water poses no real health threat.
If it’s caught in time, this type of water damage can usually be cleaned (with caution) by the homeowner using towels, shop vacs, and large fans. It’s important to note, however, that if the water has gone undetected for an extended period of time, professionals may be required.
Gray water damage typically occurs when toilets or sewage systems are the sources of the water. Sometimes, especially if there is no visible waste in the water, this type of damage does not endanger humans and can be cleaned by the homeowner.
However, if waste is present in the water, it is critical to have professionals disinfect any damaged areas to prevent potential issues later on. Should mold be detected, professionals must be called to prevent the possibility of further damage in the future.
Black water damage is the most serious of all types of water damage. Black water damage occurs when sewage is present or there are flood waters of any kind. This is an emergency and should be treated as such. Professionals need to be called as quickly as possible to remedy this problem. It is imperative that you NOT remain in a structure damaged by black water, as there are likely hazardous toxins present.
If you can safely do so, unplug all items from outlets. You may not be able to determine if electrical damage has occurred, so unplug any items to prevent further damage.
Take pictures, or video if possible, of all damaged areas. Take special note of any separately insured items like artwork or jewelry. Once you have taken all the necessary pictures, begin making a list of damaged items in each room.
Water damage is covered by most homeowners and rental policies. Call your insurance agent to ascertain what is covered in your policy. Be sure to ask if there are special instructions you should follow in order to file a claim.
Our first step is to assess damage quickly and thoroughly. We will provide you with an itemized assessment of what we find and how we recommend fixing it. Once we agree on a restoration plan, our specially trained technicians will begin extracting water and initiate the drying out process. This is the most critical part of the process. The sooner we can get your property dry, the faster we can begin restoring you to pre-loss conditions.
Our main objective is to minimize the impact on your day-to-day living. Should it be determined that you will require contracting/reconstruction services, Pro Steamer has a team of experienced and trained technicians that can provide that work, too. This allows you the convenience of dealing with only one company throughout the entire restoration process.
Pro Steamer has worked with our neighbors in Roswell and Artesia since 1992. We are IICRC Certified, which means we comply with best practices and industry standards, including professionally trained staff that can outline the restoration process for you from the beginning to the end. We are also licensed, bonded, and insured.
It is imperative that we respond to water damage as quickly as possible. When you call, we will give you an honest estimation of how quickly to expect us. We know the sooner we get there, the better. Rest assured we are on our way!
We will work hand-in-hand with your insurance company, providing any documentation they may need to effectively handle your claim. We will keep you updated on our timeline, contact with the insurance agency, and any other information that we know would be helpful to you during the process. We want you to feel comfortable with our team and ask us any questions you may have.