Serving Roswell, NM Since 1992

Then And
  NOW...

24HR Water Damage Services

Remove Pet Stains & Odor

Pets are wonderful, of that there can be no doubt! 


They have even been called ‘man’s best friend.’

But you know how it goes... The minute you turn your back, your pet decides that your new carpet is the perfect place to relieve himself. You clean and clean, but you can't get rid of that horrible smell and that ugly stain.

Don't worry, when your best friend has a little accident….
Call Pro Steamer at 623-0993 to clean it up!

There are many misconceptions surrounding the removal of pet urine stains and odor. We built this page to help you understand important technical aspects, educate you on your options and offer solutions to help keep your home clean, healthy, comfortable and happy.

 

Pets Leave Their Mark!

- - - - FUR!  Hair shedding and animal dander are allergens that contribute to asthmatic symptoms for many people.  Pet hair can be embedded in carpet, rugs, and furniture. 

- - - - OILS!
  Pets secrete oil from their fur and hair that leave a residue on your floors and upholstery which can lead to the accumulation of smelly, hard to clean soil deposits.

- - - - SMELLY ODORS!
Have you ever gone into someone’s home that smells like ‘dog’ or ‘cat.’  Many pet owners do not realize their home has an odor problem because overtime they have acclimated to the malodors.  Guests can tell immediately if you have a pet unless you are very diligent with cleaning.  But that’s where we can help. Referral can handle almost any pet odor or pet stain issue. 

- - - - DIRT AND STAINS! Perhaps your pet decided to ‘readjust’ your landscape or yard and dug a hole or two, or they just rolled in, what truthfully you are not quite sure.  Maybe they could not find their bone, so they decided to chew on your ink pen! 

- - - - URINE STAINS & ODOR!
Pet Urine can cause permanent damage to your floors and fabrics. It can also create an unhealthy indoor environment. Urine contamination often requires many steps than just ordinary, topside cleaning. Installed carpeting and upholstery have many surfaces that can be affected. Not only is the top of the carpet or upholstery contaminated, but often times the backing, padding, and sub-surfaces, must be decontaminated or replaced before urine decontamination is successful. Another concern with urine is that the acid in urine may permanently change the dye structure of the carpeting or upholstery. We can treat these with neutralizers, but please be aware that occasionally the dye structure will be permanently stained from urine. If the urine contained medicine, occasionally this will produce a stronger acid that could damage the dye structure as well.

           

Important Aspects Of Urine Contamination.

The problem can range from a one-time accident of an animal, over-spray around the toilet (if you have children of the male persuasion, you understand) or a Great Dane who believes the living room carpet is his own special sandbox. A dog or cat that weighs less than 5 pounds will produce more than 10 gallons of urine a year. If the animal concentrates most of that into an area of less than 100 square feet, which many of them do, the problem can be quite extensive.

Urine leaves the body (man or animal) in an acid state, with a pH of about 5 to 6. It is rather pure and generally contains no harmful bacteria, pathogens or microorganisms. However, it becomes the perfect breeding ground for those things as soon as it leaves the body. The main ingredient in urine is
uric acid. It also contains yellow pigment, urea, cholesterol, enzymes, and small amounts of other chemicals.

The uric acid begins to change immediately upon leaving the body. The warm acid state of the urine offers a friendly environment for bacteria, which begin to flourish almost immediately. In this original acid state, the urine begins to oxidize and react with the carpet to create a color change, which may become permanent if the urine is not removed from the carpet. As urine begins to dry, it changes its hydrogen content and forms crystalline salts, which take on an alkaline pH. Then the smell begins!

When dried urine is remoistened, it gives off an ammonia gas. This is one way to identify a problem area, by the odor. Odors associated with urine come from two sources. The first source is bacteria that grow abundantly in dark warm places with a never ending food source (the dog feeds the bacteria daily!). This bacteria growth and breakdown of the urine creates amino acids. These complex organic compounds work deep into carpet fivers until they're nearly part of the fiber. This can present a challenging situation.

The waste materials and gases from the decomposing urine create an unpleasant odor. The second source of odor is chemical odor that remains even when the bacteria have been killed. This explains the reason more than disinfecting is necessary to neutralize odors from urine. Urine also presents additional odor problems when the relative humidity is high. The salts and crystals that are formed are hydrophilic and draw water to them. As the salts are reactivated by moisture, they give off a greater proportion of odorous gases.

 

Before Urine Can Be Treated, It Must Be Found.

We Use 4 Tools For Urine Identification.

Nothing is more frustrating than searching for the source of urine odor. Each spot must be identified and properly treated.
 

  1. Our Nose- As explained above urine contamination will smell. Our nose will often lead us to the source of the problem.

  2. Our Eyes- Usually urine stains are visible to the eye. However you will learn that the damage may be more sever than meets the eye.

  3. A Black Light- A black light becomes a valuable tool in locating the exact areas in need of treatment because it makes use of special ultra-violet rays which are on the same wavelength as pet urine, thus turning a tedious task into a breeze. The crystalline structure of dried urine causes it to fluoresce a dull yellow color under ultraviolet or "black" light. Urine is not the only substance that will fluoresce. Some soaps and detergents have components that fluoresce, even after rinsing thoroughly, as well as some fabrics and lint. These will usually fluoresce a bright white or even bluish hue, not the dull yellow of urine. However even after the areas have been decontaminated the affected areas may continue to fluoresce.

  4. A Moisture Detector- When bacteria attacks uric acid, the bacterium leave behind a crystalline waste which is 'hygroscopic; meaning that it constantly draws moisture from the environment. Although the contamination may appear to dry to the touch, the moisture detector will 'ping' when it comes into contact with urine because of the minute traces of water molecules found in the bacteria waste crystals.
     

Urine Contamination May Be Much More Severe Than You Realize.
 

Urine usually enters the carpet or upholstery from the topside. As the urine is emitted, it tends to spread downward and outward to a larger size in the padding and subsurface. Many times a small urine spot that is detected from the topside is double or triple in size by the time it reaches the padding and subsurface. If total decontamination is expected each layer of contamination needs to be treated, a area larger than the visible spot on the surface will usually have to be decontaminated or replaced.

  

Your 4 Options For Pet Stain And Odor Removal Depends On The Severity.

Urine decontamination often requires more than just a top cleaning of the carpet.  There are many surfaces and layers that can be affected.  Please note that when cleaning urine spots, there is a difference between cleaning the urine stain and treating for urine odor. Cleaning existing urine spots MAY NOT remove the associated odor. In fact, it could INCREASE the odor in the air space for a temporary period of time. Here are some options depending on the severity.  Not all treatments can be guaranteed to completely remove the odor. Let us explain your choices for removal and your expectations of what the results will be.

 

1-Light Contamination- 50% Successful

The pet has had an occasional accident and the carpet backing and padding has not been saturated and may be acceptably surface cleaned. 

  1. First, the affected spots must be identified as explained above. 
  2. Next, an appropriate pre-treatment is sprayed on the top of the carpet. It’s probably a good idea to treat the spots as well as the whole room since pets track their mess onto other areas of the carpet.
  3. Finally, we thoroughly rinse and extract the urine and soil with our powerful truck mounted cleaning equipment. 

2-Moderate Contamination- Sub Surface Extraction 75%-90% Successful

The pet has repeatedly contaminated the same spot. The carpet and pad are contaminated with urine. Although this treatment is a valiant attempt, it is NOT guaranteed to eliminate the odor, but it is often successful therefore avoiding the inconvenience of pulling the carpet up.

  1. First, the affected spots must be identified as explained above.
  2. Next, from the topside of the carpet we saturate a special cleaning solution on the urine stains penetrating the carpet and padding to reach the source of the odor.
  3. Then, we use a special deep extraction tool called the water claw to remove the cleaning solution and urine deposits from the carpet and padding. 
  4. Finally, we thoroughly clean, rinse and extract the urine and soil with our powerful truck mounted cleaning equipment.
     

3-Heavy Contamination- Almost Guaranteed Odor Removal.  99.9% Successful

  1. First, the affected spots must be identified as explained above.
  2. The carpet is pulled back from the contaminated area.
  3. The affected carpet cushion / pad is removed.
  4. The sub floor is swept and cleaned to remove contamination.
  5. Apply an odor barrier/sealer to the sub floor, tackless strip and wall if needed.
  6. Saturate the contaminated carpet with a special cleaning solution.
  7. Extract the cleaning solution from the carpet with our powerful truck mounted cleaning equipment.
  8. Install new carpet cushion / pad.
  9. Reinstall the carpet.
  10. Finally, allow the carpet to dry before replacing furniture.

4-Replacement-  Guaranteed 100% Successful

Depending on the age & condition of the carpet and the severity of the urine contamination it may be wise to consider replacement of carpet and pad. The sub floor and any affected walls or baseboards must still be properly cleaned and sealed and then new pad and carpet can be installed.

 

Now For The Whole Truth About My Company

Ok, Ok,  I’m not perfect! (ask my wife!) I can’t fix everything! Therefore on occasions I have to turn down some jobs!  (very few) It’s not that I like doing this, but I’d rather tell someone who needs carpet replacement that that would be their best option. Most people appreciate this and later call me for other cleaning or refer me to a friend.  I rather tell them that then do the job and later they wish they had replaced it! But don’t let this stop you from calling us.  Almost 90% of our clients thought nothing could be done, but after an evaluation we were able to help them fix their concerns for good. 

Our Pet Package starts at .65/sq ft and includes:

  1. Complete Pre-Inspection
  2. Pre-spotting for all difficult stains, including all pet spots
  3. Heavy duty pre-conditioner to remove oily soils and pollutants
  4. Truck mounted steam cleaning
  5. Residue free rinse to retard re-soiling
  6. Deodorize carpet (.15 per sq. ft value)
  7. Final grooming
  8. Final Inspection with Client
     

Call us right now to discuss your concerns!

623-0993

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